Refund and Returns Policy 

Effective Date: November 29, 2024

At TruePro Assure, we strive to provide our customers with high-quality products and an exceptional shopping experience. If for any reason you are not satisfied with your purchase, we are committed to ensuring that the return and refund process is clear, fair, and easy to navigate. Please take a moment to review our comprehensive Refund and Returns Policy, which applies to all purchases made through our website trueproassure.click.

1. Return Eligibility

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return most products within 30 days of receiving your order for a full refund or exchange. To qualify for a return, items must meet the following criteria:

  • Unused and in original condition (no damage or signs of use).
  • In the original packaging, including all accessories, manuals, and any accompanying materials.
  • Items must be returned within 30 days of receipt.
  • Return requests must be submitted via email or phone, with the return authorization provided by our customer service team.

Non-returnable items include:

  • Digital products or downloadable content.
  • Custom or personalized items that cannot be resold.
  • Products that have been used, worn, or altered in any way.
  • Items marked as “final sale” or “non-returnable” during purchase.

2. How to Request a Return

If you would like to return an item, please follow the steps below:

  1. Contact Us: Reach out to our customer service team at info@trueproassure.click or call (623) 337-4598. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Our customer service team will review your return request and provide you with a Return Authorization (RA) number. You will need this RA number to complete the return process.

  3. Prepare the Item for Return: Pack the item securely in the original packaging with all included accessories. Ensure the RA number is visible on the return label to avoid delays in processing.

  4. Return Shipping: Once you have received the RA number, you may ship the item back to the address provided by our customer service team. The return shipping costs are typically the responsibility of the customer, unless the product is defective or we made an error with your order.

    Address for Returns:
    22884 W Twilight Trl, Buckeye, Arizona

    You are advised to use a trackable shipping service or purchase shipping insurance for items valued over $75. We cannot guarantee that we will receive your returned item without proof of shipment.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return requirements. If the item is deemed eligible for a return, we will process your refund according to the following conditions:

  • Refund Method: Refunds will be issued to the original payment method (e.g., credit card, PayPal, etc.).
  • Processing Time: Please allow 5-7 business days for us to process your return and issue the refund. Depending on your bank or payment processor, the funds may take additional time to appear in your account.
  • Shipping Costs: Please note that shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent or damaged product). If you received free shipping, the shipping cost will be deducted from your refund.
  • Partial Refunds: If an item is returned in a damaged condition, or is not in its original packaging, we may issue a partial refund based on the condition of the returned item.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@trueproassure.click or call (623) 337-4598 within 7 days of receiving the product. In such cases, we will:

  • Offer a full refund or provide a replacement at no additional cost to you.
  • If the product is defective, we will cover the return shipping costs.
  • We may request that you send us a photo of the defect or damage for verification.

5. Exchanges

We offer exchanges for defective or incorrect items. If you wish to exchange a product for a different size, color, or model, please contact us within 30 days of receiving your order. The exchange process follows the same procedure as returns, and we will ensure the new item is sent to you as soon as possible.

If you are returning an item for an exchange, please note that you may be responsible for any additional shipping costs for the new item. If you are exchanging for a less expensive item, we will issue a partial refund. If the new item is more expensive, we will require payment for the difference.

6. Return Shipping Costs

In most cases, you will be responsible for the cost of return shipping. However, if you are returning an item due to an error on our part (e.g., wrong item shipped or defective product), we will provide a prepaid return shipping label, and we will cover the cost of return shipping.

Return Shipping Costs are non-refundable unless the return is due to:

  • A defect in the product.
  • An error made by TruePro Assure in processing your order.

We recommend using a trackable shipping service or purchasing shipping insurance when returning items over $75 to ensure they are returned safely.

7. Refunds for Gift Purchases

If you received an item as a gift, you may be eligible for a store credit or exchange. The return process remains the same as outlined above. Please contact us at info@trueproassure.click or (623) 337-4598 for assistance with gift returns.

8. Special Considerations

  • Sale and Promotional Items: Items purchased during sales or promotional events are subject to the same return conditions but may have specific return timeframes. Items purchased during such events may also be excluded from certain return exceptions. Please check the specific return terms on sale or promotional products before purchasing.
  • Personalized and Custom Items: Any custom-made or personalized products cannot be returned unless they are defective or damaged upon arrival. This includes items that have been engraved, monogrammed, or altered in any way.

9. Returns for International Orders

International customers are subject to the same return policies as domestic orders, with the following exceptions:

  • Shipping Fees: International return shipping fees are the responsibility of the customer, and any customs duties or taxes incurred during return shipping are non-refundable.
  • Return Processing: Returns from international customers may take longer to process due to shipping times and customs clearance.

10. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please do not hesitate to contact us:

Conclusion

Our goal is to ensure that you are completely satisfied with your purchase from TruePro Assure. If you need to return an item, please follow the instructions outlined above. If you have any questions or concerns regarding our Refund and Returns Policy, we are here to help and will assist you throughout the return process.

This Refund and Returns Policy has been carefully written and optimized for SEO, ensuring that customers can easily find the necessary information about returns, exchanges, and refunds when shopping on our website.